Privacy Policy

Your privacy is important to us at City Free Tour.
We’re committed to protecting your personal information and ensuring
transparency about how your data is collected, used, and shared when you
use our platform.

1. Information We Collect
We collect the following types of information when you use City Free Tour:

a. Personal Information
Provided by you during sign-up or booking:

Name, email, phone number
Date of birth, nationality, gender (optional)
Profile photo (optional)
Booking history and preferences
b. Booking and Activity Data
Tour bookings and interactions
Messages sent through the platform
Reviews and feedback you submit
c. Location Data
If you use our mobile app or enable location services, we may collect approximate or precise location data to:

Help you locate tours near you
Facilitate meeting points with guides
You can manage your location preferences in your device settings.
2. How We Use Your Data
We use your personal information to:

Manage bookings and communicate with you
Enable tour providers to deliver their services
Operate, improve, and secure our platform
Send booking updates, reminders, and relevant marketing (with your consent)
3. Who We Share Your Data With
We do not sell your data. Your information may be shared only with:

Tour providers of the services you book
Trusted payment processors
Legal authorities, if required by law
Tour providers only receive the necessary booking details (e.g., your
name). We do not share your credit card or sensitive payment
information with them.
4. Marketing & Communication
If you’ve opted in, we may send you updates or promotional content.
You can unsubscribe at any time via the link in our emails or by
contacting support@cityfreetour.com.
5. Account & Profile Management
You can create a City Free Tour account to:

Manage your bookings
Save preferences
Write and manage reviews
Your account is activated upon email verification. If you book
without creating an account, we automatically create a profile linked to
your email.
To deactivate your account:

Log in and go to Edit Your Profile
Your profile will be hidden
Public content (like reviews) may remain visible, but personal identifiers will be removed
6. Your Rights and Data Control
You have the right to:

Access your data
Request corrections to inaccurate information
Request deletion or restriction of your data
Object to processing
Receive a copy of your data (data portability)
To exercise these rights, please email legal@cityfreetour.com with proof of identity.
We may retain certain data to comply with legal obligations (e.g.,
tax and auditing). Reviews and feedback may remain visible without
attribution.
7. Data Retention
We retain your personal data:

As long as your account is active
As required for legal or operational needs
Bookings linked to your email (even without an account) are stored until the tour is completed
Residual or backup data may be kept temporarily as a safeguard.
8. Cookies and Tracking Technologies
We use cookies and similar tools to:

Improve functionality and personalize your experience
Analyze website performance
Show relevant ads
You can manage or disable cookies via your browser settings. Disabling cookies may limit some features.
9. Legal Basis for Processing (EEA Users)
We process your data under the following legal bases:

Your consent
Performance of a contract (e.g., your bookings)
Compliance with legal obligations
Our legitimate interests (e.g., fraud prevention, platform security)
If data is transferred outside the EEA, it’s done in accordance with applicable laws.
10. Security Measures
We use industry-standard security measures:

SSL encryption
Secure servers and limited access
Regular updates and monitoring
However, no system is completely immune to risks. We recommend using strong passwords and keeping your login details safe.
11. Children’s Privacy
City Free Tour is not intended for children under 16. If we become
aware of data collected from a child under this age, we will delete it
immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of
significant changes and always display the latest version on our site.
13. Contact Us
Have questions or want to exercise your privacy rights?

📧 Email: legal@cityfreetour.com